CSEC OFFICE ADMINISTRATION
Course Overview
This course provides a complete and focused preparation for CSEC Office Administration, covering all major areas of the modern office environment in one streamlined programme.
Students will develop:
– Practical office and administrative skills
– Communication and document preparation abilities
– Knowledge of business operations and departments
– Confidence for Paper 1, Paper 2 and SBA
Course Content
WEEK 1 – OFFICE OPERATIONS & FRONT OFFICE
Overview
Students build foundational knowledge of the modern office environment.
– Office orientation and functions
– Office layout, equipment and ergonomics
– Reception duties and customer service
– Telephone etiquette and appointment systems
WEEK 2 – COMMUNICATION & MEETINGS
Overview
Students develop strong communication and business document skills.
– Channels of communication (oral, written, electronic)
– Barriers to communication and solutions
– Business documents (letters, memos, reports)
– Meetings (agenda, minutes, roles and procedures)
WEEK 3 – RECORDS, HR & OFFICE SYSTEMS
Overview
Students explore internal office systems and human resource functions.
– Filing systems (manual and electronic)
– Records and information management
– Human Resource Management (recruitment, training, documents)
– Employment documents (CV, letters, interviews)
WEEK 4 – BUSINESS OPERATIONS & EXAM PREPARATION
Overview
Students connect office administration to wider business operations.
– Accounts and financial services basics
– Procurement and inventory
– Sales, marketing and customer service
– Exam practice (Paper 1 + Paper 2 + SBA guidance)
KEY FEATURES
✔ Complete Office Administration syllabus in one structured course
✔ Strong focus on practical workplace skills
✔ Document preparation and communication training
✔ SBA guidance and real-world application
✔ Suitable for CSEC May/June preparation
Course Delivery
Live Online Classes via Zoom
Students receive guided instruction, practice worksheets, past paper questions and interpretation exercises.
Duration
4 Weeks
Schedule
Two Sessions Per Week – Schedule Provided After Sign-Up
Learning Materials
• Office Administration worksheets
• CSEC past paper practice
• Guided interpretation exercises
Certification
Students will receive a Certificate of Completion and an official Transcript from The Educational Institute of Trinidad and Tobago (TEITT).